An 18-year-old Perth resident says call centre staffer from Careers Australia duped him into signing up to a  $17,000 online course in leadership and management.
An 18-year-old Perth resident says call centre staffer from Careers Australia duped him into signing up to a $17,000 online course in leadership and management. Photo Contributed

Teen says Careers Australia duped him into $17,000 course

A MAJOR Australian vocational education provider has been accused of illegally cold calling young people and pressuring them into signing up to expensive courses.

Perth resident Troy Hattrick, 18, told the ABC's 7.30 report on Wednesday evening that a call centre staffer from Careers Australia duped him into signing up to a  $17,000 online course in leadership and management.

The Federal Government banned education providers from cold calling potential students this year.

Mr Hattrick said the details he gave a job finding website were passed onto Australia's largest private training provider.

"They asked me if I was interested in any courses, like what kind of employment would I want to do, and I said something physical and some kind of labouring like welding or landscaping, and they said I wouldn't be able to get a job in that field unless I did this course," Mr Hattrick told the ABC.

"I didn't actually say I wanted to do the course or not, I just said I was interested.

"When they did put me through that process they basically read me a page-long legal document and I didn't have any idea what they were saying."

Former call centre employee Peter Jensen told the ABC he would ring potential students using   phone numbers Careers Australia purchased from marketing companies.

Careers Australia marketing, government and public affairs executive general manager Gerard Benedet told the ABC that the company only called those who had expressed an interest in vocational education.

"We don't cold call, the Federal Government has banned cold calling," he said.

"The data that we do purchase is done through a registration process.

"They clearly know that it is Careers Australia."

Read Careers Australia's full response to the allegations here

 

- ARM NEWSDESK


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